Self-Service Resources
Work independently with our comprehensive resources and documentation. Access everything you need to build and manage your learning programs. From platform onboarding to ongoing technical support, we provide the tools and knowledge to make you successful.
Get started with confidence
Our structured onboarding program is a series of tutorial videos designed to teach you the fundamentals of Academy and get you creating courses quickly. Learn platform essentials, best practices, and how to make the most of Academy's features.
- Getting Started in Academy
- Program Setup
- Building Course Content
- Creating Assessments and Diagnostics
- Managing Your Course
Comprehensive guides and help documentation
Our knowledge base covers everything from basic navigation to advanced features. Search by topic, browse by category, or follow step-by-step tutorials to master Academy.
- Getting started guides
- Platform navigation
- Feature documentation
- Troubleshooting tips
- Best practice articles
Help when you need it
Access technical support for troubleshooting and platform questions. Our friendly, Australia-based support team is here Monday to Friday during business hours to help you resolve issues and answer questions.
- Platform troubleshooting
- Technical questions
- Bug reports
- Account assistance
Need more support?
Take a look at our support services and professional services.
Let's discuss your needs
We'll help you identify the right combination of support services for your organisation. Whether you need help with specific challenges or comprehensive support, we're here to create a solution that works for you.
